![]() ![]() While performing the duties of this job the employee is regularly required to stand use hands to finger, handle, or feel reach with hands and arms talk or hear and smell. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Ability to deal with problems involving several concrete variables in standardized situations. Knowledge of general office practices, procedures, and equipment ability to prioritize tasks and work independently strong organizational, interpersonal and communication skills ability to interact with senior level management and owner representatives.Īble to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.Ībility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Requires a minimum of 3 years as a chamber-person (Quality Hotels or Cruise Ships). Ability to perform under pressure (time constraints).To ensure confidentiality when handling sensitive information.To keep supervisor promptly and fully informed of all relevant matters.Must be able to communicate effectively and speak clearly in English with supervisors and Guest’s alike.Must be knowledgeable and complies with the United States Public Health sanitation standards, rules and regulations Ensure that personal grooming, appearance, hygiene, and uniform are at all times in accordance with the Company’s policy.To achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with Company’s policies,.Knowledge, experience, skill, and/or ability Other duties may be assigned by Chief Housekeeper as per operational need.Other Duties and Responsibilities (Other duties may be assigned).HKOM, USPH manual, SMS, trainings given by Chief Housekeeper, Asst.Must be in possession of valid STCW certificates.Participate in safety drills, according to instructions.To comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.Controls well his/ her working hours in coordination with Chief Housekeeper.Takes good care of equipment, chemicals, and linen.Participates in all assigned trainings and trains Assistant Stewardess to the desired standard.Must be knowledgeable and comply with the United States Public Health Rules and Regulations pertaining to his/her working area at all times.Ensures personal appearance and personal hygiene and uniform are at all times in accordance with the Company’s Rules and Regulations.Responsible for safe handling of equipment in the section: vacuum cleaner, stewardess cart, etc.Responsible for work, conduct, appearance, and performance of Assistant Steward: must report any deficiencies to the Chief Housekeeper.Must ensure the cleanliness of the staterooms, coordinating with the Assistant Steward/ess the various daily cleaning tasks.Must fully cooperate with the Butler (in Butler suites) in order to create a positive atmosphere for the guests.Must report and follow up all defective equipment, fixtures, and supplies.Must replenish supplies such as drinking glasses, stationery, ice, and all other amenities.Must re-stock the Mini-Bars, complimentary soft drinks and water and fruits (RSSC only).Stripping and re-covering of beds as per set schedule and standards.Takes care of Guest’s personal laundry requests, taking it to and from the laundry and presents laundry bill to the Guests (charged to Guest account).Handle all the linen necessary for the daily operation taking care of the necessary exchange in the Ship’s Laundry.On embarkation day, must meet Guest’s in the assigned section, assist them entering the suites and perform the Welcome introduction as per HKOM.Must be always friendly and helpful, to all Guests regardless if they are or are not in your section.Provides personal assistance to Guests and aims to exceed their expectations.Responsible for a station of approximately twenty Guest staterooms.Reports To: Chief Housekeeper, Assistant Housekeeper.Department: Hotel Sub-Department Housekeeping.The cleanliness of all Guest’s staterooms in his/her respective section, including passageways as per the Cruise Line Standards. ![]() Position summary: To ensure guests satisfaction through the delivery of a quality and consistent in-suite service. ![]()
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